How to Complain
If you’re unhappy with our service, let us know straightaway and we’ll do everything we can to put things right.
Our online form is the easiest way to get in touch:
Other ways to get in touch:
Call us
If you’d like to speak to us, call us on 0800 068 4025.
Lines are open Monday to Friday 8.30am – 5.30pm. We close at weekends and on bank holidays.
Email us
You can email us at LACustomerResolutionMailbox@lexautolease.co.uk
Please include any evidence, such as pictures and your service history.
Write to us
If you’d rather write to us, please include your customer account number and vehicle registration number:
Lex Autolease Customer Resolution Department
Heathside Park
Heathside Park Road
Stockport
Cheshire
SK3 0RB
Independent review
If you’re unhappy with how we deal with your complaint, you may be able to request free, independent advice from the following institutions:
The British Vehicle Rental and Leasing Association (BVRLA)
The BVRLA offers free advice to customers who can’t resolve a dispute directly.
Find out more about the BVRLA, or email them at complaint@bvrla.co.uk
You can also call them on 01494 434747.
The Financial Ombudsman Service (FOS)
The FOS also offers an impartial dispute resolution service, free of charge.
Learn more about the FOS
and the services they offer.
