This guide outlines the services that we can provide to drivers. We recommend that you read through it now so you are aware of what support we can offer.
Please contact your fleet representative or Lex Autolease Customer Service Representative to confirm which services are applicable to yourself if in doubt.
Your Driver Card
Your Lex Autolease Driver Card is contained within your welcome letter. This provides the telephone number to call for specific services that you may need during your vehicle contract. Please keep this card with you or keep in a safe place within the vehicle. It’s also a good idea to store this number in your mobile phone should you need it in the future.
What is my responsibility as the driver of this vehicle?
It is essential to service your vehicle in line with the manufacturer’s schedule. Failure to do so could result in your company incurring extra costs for any damage as a result of missing a service. Please ensure that the dealer stamps and dates the service voucher book.
You must take care not to drive your vehicle with tyres below the legal limit – you can put yourself and other road users at risk and both you and your company can be held liable for prosecution.
You should be aware that prosecution for illegal tyres will result in penalty points on your licence. We strongly recommend that you regularly check your tyres to make sure they conform to legal requirements.
Please make sure that you are aware of the MOT certificate expiry date and allow adequate time for the inspection to be carried out.
It is a requirement that, at all times, you are the holder of a full and valid driving licence. We recommend that you always have your licence with you while driving as it may be needed if you have to book a replacement vehicle.
All parking fines and penalty charges must be paid promptly by you. You may face additional costs if you fail to pay any charges on time.
If you wish to add accessories to your vehicle after delivery, such as a tow bar, audio equipment, telephone kit, driving/fog lamps, body kits or modifications, you will need approval from both your company and Lex Autolease. All expenses for any changes made to your vehicle after delivery, including maintenance of these items, are your responsibility.
If you remove any accessories, we ask you to repair any damage that may have been caused by their fitment and ensure the vehicle is returned to us in its original condition.
Vehicle master key
Certain vehicles now have a coded master key that includes a transponder for added security. These keys are easily identifiable and are often colour coded. It is your responsibility to ensure the safe return of the master key on return of the vehicle. We reserve the right to recharge all costs incurred for the replacement of a master key should this be necessary.
Care and attention
Cleaning your vehicle regularly and checking oil and water levels as well as tyre pressures will help to keep your vehicle running efficiently. During winter, the appropriate amount of anti-freeze should be included in the cooling system.
How do I arrange servicing, repairs or an MOT?
You can book either by calling a single telephone number, or through our website. You can also now manage your vehicle’s needs with the Lex Autolease Driver Portal, Facebook or on the driver site on your mobile at your convenience.
Routine booking facilities are available from 8am to 6pm Monday to Friday.
Breakdown assistance operates 24/7
Live Chat on our Facebook page Monday to Friday 9am to 5pm www.facebook.com/lexautolease
While you wait booking
Lex Autolease can offer you ‘while you wait’ booking on request.
Collection & return
Please give three working days notice for the collect and return service, our suppliers will collect your vehicle before 11am and return by 5pm after the work is completed.
Free courtesy car
Please ensure you give at least 5 working days notice to ensure a vehicle will be available. When you collect your courtesy car, both parts of your driving licence will be required. Your booking agent will explain this clearly when you contact us.
The Vehicle Service Management booking agent will ask you to give three convenient dates that suit your diary. Once confirmed with a supplier you will receive an email or SMS confirming a booking date.
Simply contact our Vehicle Service Management department and give our advisors your instructions. We will locate the nearest approved supplier to carry out the required work and manage the whole process for you. Please note if you choose to take your vehicle to a garage supplier that is not one of our existing suppliers or you have not booked via VSM they may not be able to provide some or all of the benefits listed above.
Replacement tyres, batteries, exhausts and windscreens.
Should you need to replace any of the above items, simply call Vehicle Service Management and follow the menu options. Your contract may also include a mobile fitting service for tyres and windscreens so your vehicle can be attended at your work or home address, or at an address convenient to you.
What should I do if my vehicle breaks down?
In the unfortunate event of a breakdown simply call Vehicle Service Management and follow the menu options. Many new vehicles include a breakdown recovery service during their warranty period but the level of cover varies depending on the manufacturer. If the level of cover provided by the manufacturer is of the same standard available via Lex Autolease, our recovery agent will ask the manufacturer to respond to your breakdown. If your manufacturer’s cover has expired or does not provide benefits equal to the Lex Autolease scheme, our recovery agent will make arrangements for Lex Autolease to respond.
The priority will be to repair the vehicle so that you can continue your journey with the minimum disruption. If a repair cannot be completed at the roadside, the vehicle will be recovered to the nearest Lex Autolease approved repairer supplier who will attend to the repairs.
If your vehicle cannot be repaired at the roadside or at a nearby garage supplier, the recovery agent will take you, your vehicle and your passengers home or to anywhere on the UK mainland. We’ll also return your vehicle to your home if you travel back separately. If you prefer, the recovery agent can be instructed by Lex Autolease to arrange a hire vehicle, which may be free of charge for the first 48 hours depending on your contract. Please note that out of hours this is subject to availability and vehicle limitations may apply.
How do I arrange a temporary replacement vehicle?
If you require a replacement vehicle please call us on the number provided on your driver card and select the option for replacement vehicles. If your contract does not include provision for replacement vehicles, Lex Autolease will be able to arrange short term hire of a vehicle for you at competitive rates. Please note all replacement vehicles must be insured by your company.
As soon as your replacement vehicle is no longer required, please contact us to arrange collection and obtain a termination number. It is important to keep a note of this number for future reference as your company may incur additional charges without it.
Please note that rental vehicles (whether booked as replacement vehicles or as short term hire vehicles) must not be taken out of the UK without prior permission from the vehicle rental company. If unsure please speak with us for guidance.
Taking your vehicle abroad
If you're thinking of taking your vehicle abroad, please call our European travel line which is detailed on your Driver Card at least 2 weeks in advance of your trip and request a European travel pack. It will include details of our breakdown service in Europe, a VE103 document and a letter authorising you to take the vehicle outside of the UK.
When you call to request a travel pack, you'll be asked to provide the following information:
- Your registration number
- Exact dates the car will be out of the country
- Countries to be visited
Any maintenance costs incurred while the vehicle is out of the country are at your expense, however reimbursements will be considered at the scale of repair charges applicable in the UK. You will be required to produce receipts and translated invoices within 28 days of any expenditure being incurred.
Don’t forget when travelling overseas it is recommended that you should take a touring kit of spare parts, a warning triangle and a first aid kit. In many countries these items are mandatory and must be supplied at your own expense. For further details of what is required in the country or countries you’re visiting, please ask a representative by calling the European travel line.
What should I do if I am involved in an accident?
If your contract includes provision for Accident Services, support is available to help you 24 hours a day. Call the number on your driver card and follow the options for Accident Services.
Accident Services provides the following:
Vehicle recovery and courtesy vehicle
If the vehicle cannot be driven, it will be taken to the nearest approved repairer or a secure storage area. If necessary, we can provide you with a hire vehicle which may incur additional costs to you. Alternatively, the repairer may provide a courtesy vehicle while your vehicle is being repaired.
In the event of a road traffic collision, our specialists will assist with the completion of a report form and liaise with your insurers throughout the repair process.
Our Accident Services department uses a network of repairers throughout the UK which specialise in performing repairs quickly and to the highest standards.
Vehicle collection and exchange
Once the contract on this vehicle has expired between your company and Lex Autolease, Lex Autolease will arrange for its collection and the provision of your new vehicle if applicable.
On the day of collection, our collection agent or supplying dealer will appraise the vehicle and provide you with a vehicle collection report. They will record the mileage and you should ensure that the following items are included with the vehicle for collection:
- Any accessories supplied on delivery
- Current tax disc (if before 1st October 2014)
- All keys associated with the vehicle
- Wheel security key (if applicable)
- All vehicle operating manuals
- Service book (if applicable), recording a history of service for the vehicle which meet manufacturer guidelines.
When your vehicle is returned to our remarketing site at the end of its term, it will undergo a full inspection and will be assessed against BVRLA standards. These standards are used across the leasing and hire industry and a copy of these guidelines can be found at www.lexautolease.co.uk/drivers
Buying your vehicle
If you, a member of your family, or a friend, are interested in buying your vehicle at the end of its term, please make enquiries before you return the vehicle to us.
Firstly, obtain agreement from your company. When you have this, please contact our driver sales team on the number shown on your Driver Card and we will be happy to provide you with a quote. Alternatively, a form can be completed on Go to buy my car. Please note that if your vehicle is provided via a Car Ownership Scheme the purchase price will be quoted in your credit sale agreement documentation. When the contract has expired, please make sure any documents in your possession relating to the vehicle are returned to Lex Autolease.
This document has been produced for your guidance and whilst every care has been taken to ensure correct at the time of publication, it is provided on the basis that Lex Autolease cannot be held responsible for any loss or liability that may be incurred through its use.
If you need our assistance or advice at any time during the period of your vehicle contract, please do not hesitate to contact either Vehicle Service Management or your Lex Autolease Customer Service Representative.